Build better relationships with your Customers

HOW IT WORKS

• PLAN: We establish business needs and goals for the next 6-12 months and create an Assist Engagement Pack to track and align the goals with the Program of Work.
• ANALYSE: We spend time leveraging data-driven insights including data collection and analysis, providing valuable information about your customers' behaviour, preferences, friction and pain points, that inform our recommendations to enhance customer success.
• ACT: We work collaboratively with you to action the recommendations. Our Assist consultants are trained to proactively resolve issues and implement optimisations, leading to improved customer service efficiencies, scalability, customer success and retention.
• TRUSTED SUPPORT: With our Assist Package, you can rely on a team of trained experts who are dedicated to supporting your customers and helping your business succeed, allowing you to focus on your core competencies.

ASSIST PACKAGES

Zendesk Assist

Get Expert Admin support, to help you create a seamless experience for your users and agents.
Our team of highly skilled Zendesk admins are here to help.

• Optimisations and capability rollout
• Customer Service scalability and maturity
• Dashboards, Metrics and Reporting enhancements
• Administrator support
• Enablement and coaching

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Self Service Assist

By leveraging AI chat bots, automation and highly usable help centers, we assist you to ensure you’re delivering quality self-service to your customers and deflecting tickets, freeing up your agents for higher priority work!

• Help center design and configuration
• Chatbot & flowbuilder launch
• Dashboards, metrics and reporting enhancements
• Self-service optimisations
• Self-service dashboard development

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CX Assist

We can help design, create and shape your overall CX vision to help increase brand loyalty and create a seamless experience for your users.

• Define your customer experience goals and objectives
• Develop a comprehensive roadmap for achieving your goals
• Identify key customer touchpoints and map out their journey
• Create a customer-centric culture across your organization
• Measure and track progress towards your customer experience goals

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