Build better relationships with your Customers

Our Assist packages are designed with a customer-centric mindset, focusing on delivering transformative service and customer experience to help you succeed with your customer relationships.

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Zendesk Assist

Get Expert Admin support, to help you create a seamless experience for your users and agents.
Our team of highly skilled Zendesk admins are here to help.

  • Optimisations and capability rollout
  • Customer Service scalability and maturity
  • Dashboards, Metrics and Reporting enhancements
  • Administrator support
  • Enablement and coaching
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Self Service Assist

By leveraging AI chat bots, automation and highly usable help centers, we assist you to ensure you’re delivering quality self-service to your customers and deflecting tickets, freeing up your agents for higher priority work!

  • Help center design and configuration
  • Chatbot & flowbuilder launch
  • Dashboards, metrics and reporting enhancements
  • Self-service optimisations
  • Self-service dashboard development
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CX Assist

We can help design, create and shape your overall CX vision to help increase brand loyalty and create a seamless experience for your users.

  • Define your customer experience goals and objectives
  • Develop a comprehensive roadmap for achieving your goals
  • Identify key customer touchpoints and map out their journey
  • Create a customer-centric culture across your organization
  • Measure and track progress towards your customer experience goals
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Not sure what package you need? Get in touch to book an initial consultation to find out how we can help accelerate your CX vision.



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"...SuccessCX showed us how Zendesk could be a solution to our problems...”