Expert Zendesk Support, No Full-Time Hire Needed

Turn Customer Service into Customer Success

Our Zendesk Assist packages offer the flexible support you need to enhance your customer service, covering everything from configuration to custom app development. SuccessCX is ready to help you innovate and excel.

Partnered with Zendesk Power Users

Join the ranks of top brands who’ve transformed their customer experience with SuccessCX.

Zendesk Assist

Get Expert Admin support, to help you create a seamless experience for your users and agents. Our team of highly skilled Zendesk admins are here to help.

Optimisations and capability rollout
Customer Service scalability and maturity
Dashboards, Metrics and Reporting enhancements
Administrator support
Enablement and coaching

Self Service Assist

By leveraging AI chat bots, automation and highly usable help centers, we assist you to ensure you’re delivering quality self-service to your customers and deflecting tickets, freeing up your agents for higher priority work!

Help center design and configuration
Chatbot & flowbuilder launch
Dashboards, metrics and reporting enhancements
Self-service optimisations
Self-service dashboard development

CX Assist

We can help design, create, and shape your overall CX vision to increase brand loyalty and create a seamless experience for your users.

Define your customer experience goals and objectives
Develop a comprehensive roadmap for achieving your goals
Identify key customer touchpoints and map out their journey
Create a customer-centric culture across your organisation
Measure and track progress towards your customer experience goals

Simplifying Your Journey to Excellence

Embark on a seamless four-step process to elevate your customer experience.

PLAN: We establish business needs and goals for the next 6-12 months and create an Assist Engagement Pack to track and align the goals with the Program of Work.
ANALYSE: We spend time leveraging data-driven insights including data collection and analysis, providing valuable information about your customers’ behaviour, preferences, friction and pain points, that inform our recommendations to enhance customer success.
ACT: We work collaboratively with you to action the recommendations. Our Assist consultants are trained to proactively resolve issues and implement optimisations, leading to improved customer service efficiencies, scalability, customer success and retention.
TRUSTED SUPPORT: With our Assist Package, you can rely on a team of trained experts who are dedicated to supporting your customers and helping your business succeed, allowing you to focus on your core competencies.

Not sure what package you need? Get in touch to book an initial consultation to find out how we can help accelerate your CX vision.

Seamless Integration & Support

Simplify Zendesk Setup

Streamline your Zendesk integration with expert guidance, eliminating technical complexities and ensuring a smooth launch. Experience hassle-free setup and custom configurations tailored to your needs.

Customised Training Programmes

Unlock Full Potential with Training

Empower your team with customised Zendesk training sessions. Boost efficiency and enhance customer service skills, directly addressing your team’s unique requirements and improving overall performance.

Tailoured Zendesk Solutions

Enhance Customer Interactions

Custom themes and workflows designed by SuccessCX elevate your brand and customer engagement. Benefit from bespoke solutions that resonate with your audience, driving satisfaction and loyalty.

Expert Consultation and Support

Continuous Improvement and Support

Access ongoing support and strategic advice from Zendesk experts. Stay ahead with continuous improvements and innovations, ensuring your customer service operations remain top-notch and competitive.

Testimonial: Chef Works

Don't Wait, Elevate!

Every moment without an optimised customer experience risks customer attrition, reputational damage, and missed growth opportunities. Secure your brand’s future and reputation by partnering with SuccessCX today.